Monday, March 21, 2016

Broadband Incident Report : : 15 MUXES IN NORTH WALES : LOSS OF SERVICE : Reference 13407 : Issue 9 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 13407   Issue : 9  
  Detected Date: 21/03/2016   Detected Time: 03:22  
  Start Date: 21/03/2016   Start Time: 03:15  
  Anticipated Clear Date: 21/03/2016   Anticipated Clear Time: 17:00  
  Next Update Date: 21/03/2016   Next Update Time: 16:00  
  Incident Headline: : 15 MUXES IN NORTH WALES : LOSS OF SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Loss of internet services for 3242 Broadband customers across 15 muxes. This is the child of parent transmission incident of IMT13411/16 and all further updates will be provided via that incident. This is the child of parent transmission incident of IMT13411/16. The SDH vendor field engineer has now completed the re-build of the SDH mux. This has left a faulty optical line card in place. Spares are onsite and a task has been raised for an EES engineer to attend site and install the spare card. Estimated time of repair unknown at present. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
01547 01630 01691 01694 01743
01938 01948 01952 To Fo

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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