Sunday, March 20, 2016

Broadband Incident Report : ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE : Reference 13388 : Issue FINAL :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 13388   Issue : FINAL  
  Detected Date: 20/03/2016   Detected Time: 21:22  
  Start Date: 20/03/2016   Start Time: 21:19  
  Actual Clear Date: 20/03/2016   Actual Clear Time: 22:45  
  Incident Headline: ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE  
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service restored at 22:45 by hardware re-seat at Cambridge. Spares are en route to site and hardware change will be completed during the planned works window once the spare are on site. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01359 01440
  Duration: 0 days 01 hours 25 minutes  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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