Saturday, March 26, 2016

Broadband Incident Report : ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE (CI) : Reference 14369 : Issue 3 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 14369   Issue : 3  
  Detected Date: 26/03/2016   Detected Time: 06:54  
  Start Date: 26/03/2016   Start Time: 06:52  
  Anticipated Clear Date: 26/03/2016   Anticipated Clear Time: 12:00  
  Next Update Date: 26/03/2016   Next Update Time: 09:30  
  Incident Headline: ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE (CI)  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: An EES engineer is en route to Haverfordwest to carry out investigations, ETA 08:45. Spares have been ordered to site, ETA 13:30. No spares or donors on site. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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