Friday, June 29, 2007

Broadband Incident Report : : ROYDON MUX 001: LOSS OF SERVICE : Reference 15968 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15968   Issue : 1  
  Detected Date: 29/06/2007   Detected Time: 11:25  
  Start Date: 29/06/2007   Start Time: 11:25  
  Anticipated Clear Date: 29/06/2007   Anticipated Clear Time: 13:25  
     
  Incident Headline: : ROYDON MUX 001: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
A field maintenance officer is currently enroute to site to investigate.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01279
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 29/06/2007 11:40

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