Wednesday, August 15, 2007

Broadband Incident Report : : BIRMINGHAM ASHFIELD MUX 101 : LOSS OF SERVICE : Reference 20038 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20038   Issue : FINAL  
  Detected Date: 15/08/2007   Detected Time: 01:19  
  Start Date: 15/08/2007   Start Time: 01:15  
  Actual Clear Date: 15/08/2007   Actual Clear Time: 03:22  
     
  Incident Headline: : BIRMINGHAM ASHFIELD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a power cycle of the switch hub.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 15/08/2007 03:38

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