Friday, August 17, 2007

Broadband Incident Report : : SHERWOOD MUX ADSL1 : LOSS OF SERVICE : Reference 20233 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20233   Issue : 3  
  Detected Date: 17/08/2007   Detected Time: 04:56  
  Start Date: 17/08/2007   Start Time: 04:56  
  Anticipated Clear Date: 17/08/2007   Anticipated Clear Time: 09:45  
     
  Incident Headline: : SHERWOOD MUX ADSL1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

An new card has been ordered to be changed on site, estimated time of arrival to site 09:35.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/08/2007 07:49

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