Broadband Incident Report : : SHERWOOD MUX 001 : LOSS OF SERVICE : Reference 20233 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20233		Issue :	FINAL
	Detected Date:	17/08/2007		Detected Time:	04:56
	Start Date:	17/08/2007		Start Time:	04:56
	Actual Clear Date:	17/08/2007		Actual Clear Time:	11:50
	Incident Headline:	: SHERWOOD MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a card change on site. This was due to a transmission failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 17/08/2007 12:10