Broadband Incident Report : : NORTH SHIELDS MUX 102 : LOSS OF SERVICE : Reference 25755 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25755		Issue :	4
	Detected Date:	16/10/2007		Detected Time:	10:37
	Start Date:	16/10/2007		Start Time:	10:37
	Anticipated Clear Date:	16/10/2007		Anticipated Clear Time:	15:05
	Incident Headline:	: NORTH SHIELDS MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. The swich hub card has been changed and now a software upgrade being implimented. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	019125 019127 019128 019129 LLNE0 019125 019127 019128 019129

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System Time Stamp: 16/10/2007 14:08