Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24047		Issue :	FINAL
	Detected Date:	06/10/2008		Detected Time:	19:12
	Start Date:	06/10/2008		Start Time:	19:00
	Actual Clear Date:	07/10/2008		Actual Clear Time:	04:45
	Incident Headline:	: HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change and Software Download This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01604

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System Time Stamp: 07/10/2008 05:11