Broadband Incident Report : : LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE : Reference 28212 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28212		Issue :	7
	Detected Date:	22/11/2008		Detected Time:	08:52
	Start Date:	22/11/2008		Start Time:	08:49
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	16:33
	Incident Headline:	: LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. The switch hub card has been replaced however encountering problems with upgrading the software onto the new card. Operational team are investigating further. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0208 0203241 0203253 0208244 0208265 0208333 0208355 0208378 0208473 0208480 0208488 0208516 0208655 0208670 0208676 0208761 0208766 0208670

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Incident Manager - Automatic Mailer.
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System Time Stamp: 22/11/2008 15:36