Saturday, July 24, 2010

Broadband Incident Report : : ERX1 .SHEFFIELD : DEGRADED SERVICE : Reference 20919 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20919   Issue : 1  
  Detected Date: 24/07/2010   Detected Time: 21:19  
  Start Date: 24/07/2010   Start Time: 21:16  
  Anticipated Clear Date: 24/07/2010   Anticipated Clear Time: 23:16  
     
  Incident Headline: : ERX1 .SHEFFIELD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/07/2010 21:36

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