Broadband Incident Report : : MOTTRAM MUX 101 : LOSS OF SERVICE : Reference 20241 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20241		Issue :	FINAL
	Detected Date:	18/07/2010		Detected Time:	16:57
	Start Date:	18/07/2010		Start Time:	16:49
	Actual Clear Date:	18/07/2010		Actual Clear Time:	19:20
	Incident Headline:	: MOTTRAM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01457

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/07/2010 19:40