Broadband Incident Report : : LUDLOW MUX 101 : DEGRADED SERVICE : Reference 20188 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20188		Issue :	FINAL
	Detected Date:	17/07/2010		Detected Time:	20:47
	Start Date:	17/07/2010		Start Time:	20:47
	Actual Clear Date:	18/07/2010		Actual Clear Time:	01:07
	Incident Headline:	: LUDLOW MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01584

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/07/2010 01:36