Broadband Incident Report : : HEDNESFORD MUX 101 : LOSS OF SERVICE : Reference 21710 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21710		Issue :	FINAL
	Detected Date:	02/08/2010		Detected Time:	13:09
	Start Date:	02/08/2010		Start Time:	13:00
	Actual Clear Date:	03/08/2010		Actual Clear Time:	01:23
	Incident Headline:	: HEDNESFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01543

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System Time Stamp: 03/08/2010 01:54