Broadband Incident Report : : ERX24 .EDINBURGH4 : LOSS OF SERVICE : Reference 29178 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29178		Issue :	1
	Detected Date:	17/10/2010		Detected Time:	20:32
	Start Date:	17/10/2010		Start Time:	20:27
	Anticipated Clear Date:	17/10/2010		Anticipated Clear Time:	22:27
	Incident Headline:	: ERX24 .EDINBURGH4 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/10/2010 20:49