Broadband Incident Report : LANE END MUX 101 : DEGRADED SERVICE : Reference 195 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	195		Issue :	FINAL
	Detected Date:	04/01/2011		Detected Time:	16:41
	Start Date:	04/01/2011		Start Time:	16:37
	Actual Clear Date:	04/01/2011		Actual Clear Time:	19:23
	Incident Headline:	LANE END MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01494

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Incident Manager - Automatic Mailer.
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System Time Stamp: 04/01/2011 19:29