Friday, October 19, 2012

Broadband Incident Report : : ERX6 BIRMINGHAM2 : DEGRADED SERVICE : Reference 37391 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37391   Issue : FINAL  
  Detected Date: 19/10/2012   Detected Time: 10:27  
  Start Date: 19/10/2012   Start Time: 10:25  
  Actual Clear Date: 19/10/2012   Actual Clear Time: 13:05  
     
  Incident Headline: : ERX6 BIRMINGHAM2 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 13:05 by completing a reboot of software. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01162012120012121012135012138
012143012144012147012153012155
0121560121580121600123901269
0129901348013860143201443
0144601451014550147601487
0149501509015430155001558
0156801572015940160001604
0163301639016460165401684
0168501746017750179201834
0187301874018860190201905
0195201970024764002476460247647
02920250292033029205502920560292084
02920550292056
 
  Duration: 0 days 02 hours 40 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: