Broadband Incident Report : : MIDDLESBROUGH NODE 3003 : PARTIAL LOSS OF SERVICE : Reference 9102 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9102		Issue :	2
	Detected Date:	16/02/2013		Detected Time:	07:10
	Start Date:	16/02/2013		Start Time:	07:05
	Anticipated Clear Date:	16/02/2013		Anticipated Clear Time:	11:30
	Next Update Date:	16/02/2013		Next Update Time:	11:00
	Incident Headline:	: MIDDLESBROUGH NODE 3003 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause identified as an intermittently failing card at Middlesborough. A spare has been ordered, ETA 10:40. An engineer is travelling to site, arrival time unknown at present. Next update will be at 11:00 or earlier should significant progress me made.
	Dialling Codes Affected:	01287 01642 01740 LLNE0 To Fo 01287 01642 01740

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.