Saturday, February 16, 2013

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 9096 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9096   Issue : 2  
  Detected Date: 16/02/2013   Detected Time: 05:04  
  Start Date: 16/02/2013   Start Time: 05:04  
  Anticipated Clear Date: 16/02/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 16/02/2013   Next Update Time: 06:00  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Remote card reset completed at 05:15. Operational team are currently monitoring for a 30 minute period to ensure it is error free. Next update will be at 06:00.  
  Dialling Codes Affected:
0117901202012080120901225
0124301249012560126401271
0130501326013630139501409
0142501454014600148801548
0156601635016720172501726
0174701752017610176901793
0180301822018370186501934
01935019620196301865
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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