Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 9096 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9096		Issue :	2
	Detected Date:	16/02/2013		Detected Time:	05:04
	Start Date:	16/02/2013		Start Time:	05:04
	Anticipated Clear Date:	16/02/2013		Anticipated Clear Time:	06:00
	Next Update Date:	16/02/2013		Next Update Time:	06:00
	Incident Headline:	: READING NODE 05211 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Remote card reset completed at 05:15. Operational team are currently monitoring for a 30 minute period to ensure it is error free. Next update will be at 06:00.
	Dialling Codes Affected:	01179 01202 01208 01209 01225 01243 01249 01256 01264 01271 01305 01326 01363 01395 01409 01425 01454 01460 01488 01548 01566 01635 01672 01725 01726 01747 01752 01761 01769 01793 01803 01822 01837 01865 01934 01935 01962 01963 01865

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.