Broadband Incident Report : : LERWICK NODE 12021 : LOSS OF SERVICE : Reference 18483 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18483		Issue :	6
	Detected Date:	24/05/2014		Detected Time:	04:00
	Start Date:	24/05/2014		Start Time:	03:56
	Anticipated Clear Date:	24/05/2014		Anticipated Clear Time:	12:31
	Next Update Date:	24/05/2014		Next Update Time:	13:31
	Incident Headline:	: LERWICK NODE 12021 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is back on site at Sandwick in Shetland carrying out the measurements on the fibre cable to confirm if it is safe to send a high powered light between Shetland and Orkneys. Engineer has also been allocated to work from Burray to assist with resolving the fibre issue between Orkneys and Banff. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01595 01806 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.