Broadband Incident Report : : SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE : Reference 18480 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18480		Issue :	4
	Detected Date:	24/05/2014		Detected Time:	03:25
	Start Date:	24/05/2014		Start Time:	03:21
	Anticipated Clear Date:	24/05/2014		Anticipated Clear Time:	10:09
	Next Update Date:	24/05/2014		Next Update Time:	11:09
	Incident Headline:	: SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	There are two faults, between Banff and Orkneys and Orkneys and Shetland. The subsea fibre fault from Banff to the Orkneys, a spare fibre has been identified and put through at Banff. Openreach are looking at resourcing the task for Burray in Orkneys as the fibres need to be respliced to restore that path between Banff and Orkneys. There was a disturbance early our in the morning on the sub sea cable beween Orkneys and Shetland that has caused the optic amplifiers to shut down. Technical call is working with engineers at Orkneys and Shetland to resolve the issue with the amplifiers. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01595

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