Broadband Incident Report : : LERWICK NODE 12021 : LOSS OF SERVICE : Reference 18483 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18483		Issue :	8
	Detected Date:	24/05/2014		Detected Time:	04:00
	Start Date:	24/05/2014		Start Time:	03:56
	Anticipated Clear Date:	24/05/2014		Anticipated Clear Time:	20:08
	Next Update Date:	24/05/2014		Next Update Time:	21:00
	Incident Headline:	: LERWICK NODE 12021 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Testing has been completed on the fibre route from Burray to Sandwick and fault has been proved onto one of the two fibres 2.6KM out of Burray exchange. This is locating towards the subsea cable supplier's cable station. The cable supplier has been engaged and we are waiting for them to join the technical recovery call and also to get one of their engineers to their cable station to locate and resolve the fibre fault. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01595 01806 01950 01957

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