Broadband Incident Report : : SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE : Reference 18480 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18480		Issue :	3
	Detected Date:	24/05/2014		Detected Time:	03:25
	Start Date:	24/05/2014		Start Time:	03:21
	Anticipated Clear Date:	24/05/2014		Anticipated Clear Time:	09:50
	Next Update Date:	24/05/2014		Next Update Time:	08:50
	Incident Headline:	: SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer now on site investigating cause of the failure. Technical Support are continuing with their investigations. Technical conference call is still ongoing. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01595

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.