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Incident Manager - Automatic Mailer.
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| BT Wholesale - Broadband Incident Report | |||||||||
| Please read the following incident report as it could have an impact on some of your end users | |||||||||
| BT Incident Reference: | 48394 | Issue : | 3 | ||||||
| Detected Date: | 12/12/2014 | Detected Time: | 10:51 | ||||||
| Start Date: | 12/12/2014 | Start Time: | 10:51 | ||||||
| Anticipated Clear Date: | 12/12/2014 | Anticipated Clear Time: | 14:30 | ||||||
| Next Update Date: | 12/12/2014 | Next Update Time: | 14:15 | ||||||
| Incident Headline: | : GREAT BARDFIELD, TERLING MUX 101 & PURLEIGH MUX 301: LOSS OF SERVICE | ||||||||
| Incident Details: | At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. | ||||||||
| Progress Details: | Please note a change in the incident headline. Root cause of this incident has been proved to a transmission failure. Spare hardware ordered from stores, ETA 13:20. An engineer is being tasked to meet the courier. As a parallel action, remote re-routes are being investigated. Estimated time of restoration is 14:30. Next update will be issued upon service restoration unless there should be a significant development. | ||||||||
| Dialling Codes Affected: |
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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.
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