Broadband Incident Report : : MILTON KEYNES ERX10 : LOSS OF SERVICE : Reference 48488 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	48488		Issue :	3
	Detected Date:	12/12/2014		Detected Time:	20:21
	Start Date:	12/12/2014		Start Time:	20:19
	Anticipated Clear Date:	13/12/2014		Anticipated Clear Time:	00:30
	Next Update Date:	13/12/2014		Next Update Time:	00:00
	Incident Headline:	: MILTON KEYNES ERX10 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Remote diagnostics have identified a suspected rectifier fault. Spares have been ordered to site, ETA 23:15 and 00:10. An engineer is en route to site to confirm initial diagnostics and replace rectifiers should it be required. Next update will be issued upon service restoration or sooner should there be a significant delay.
	Dialling Codes Affected:	01162 01223 01234 01275 01327 01335 01353 01400 01438 01442 01460 01462 01491 01509 01525 01536 01548 01572 01604 01628 01664 01733 01736 01767 01773 01775 01780 01842 01908 01933 01993 0238067

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.