Saturday, December 13, 2014

Broadband Incident Report : : MILTON KEYNES ERX10 : LOSS OF SERVICE : Reference 48488 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48488   Issue : 4  
  Detected Date: 12/12/2014   Detected Time: 20:21  
  Start Date: 12/12/2014   Start Time: 20:19  
  Anticipated Clear Date: 13/12/2014   Anticipated Clear Time: 03:00  
  Next Update Date: 13/12/2014   Next Update Time: 02:00  
     
  Incident Headline: : MILTON KEYNES ERX10 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now on site with one of the replacement rectifiers. Second is still en route to site, revised ETA is 01:00. Operational team are now assisiting with initial on site diagnostics before carrying out the hardware change. Estimated time of restoration is 02:00. Next update will be issued upon service restoration or sooner should there be a significant delay.
 
  Dialling Codes Affected:
0116201223012340127501327
0133501353014000143801442
0146001462014910150901525
0153601548015720160401628
0166401733017360176701773
0177501780018420190801933
019930238067
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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