Broadband Incident Report : : ILFORD ERX14 : LOSS OF SERVICE : Reference 48477 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	48477		Issue :	FINAL
	Detected Date:	12/12/2014		Detected Time:	18:05
	Start Date:	12/12/2014		Start Time:	18:03
	Actual Clear Date:	13/12/2014		Actual Clear Time:	02:13
	Incident Headline:	: ILFORD ERX14 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 02:13. It was identified that both rectifiers were faulty, these were replaced and a staged recovery of the line cards was carried out. Technical services have carried out final analysis and confirm full service restoration. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01206 01223 01233 01245 01255 01263 01268 01279 01304 01322 01323 01328 01362 01379 01449 01473 01485 01493 01502 01553 01580 01603 01621 01622 01634 01638 01692 01702 01728 01760 01787 01795 01953 01954 0207538 0207637 0207987 0208548
	Duration:	0 days 08 hours 10 minutes

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