Broadband Incident Report : : STORNOWAY NODE 12020: LOSS OF SERVICE : Reference 48083 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	48083		Issue :	3
	Detected Date:	10/12/2014		Detected Time:	14:56
	Start Date:	10/12/2014		Start Time:	14:56
	Anticipated Clear Date:	10/12/2014		Anticipated Clear Time:	19:30
	Next Update Date:	10/12/2014		Next Update Time:	18:45
	Incident Headline:	: STORNOWAY NODE 12020: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause suspected to be a power failure at Forsnaval. An engineer was en route to site with an ETA of 16:00 however there is no confirmation the engineer has arrived on site at present. Power Technical Support called out to investigate further. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01851 01859 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.