Sunday, May 24, 2015

Broadband Incident Report : ADSL : ISLE OF LEWIS MULTIPLE MUXS : LOSS OF SERVICE : Reference 21552 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21552   Issue : FINAL  
  Detected Date: 24/05/2015   Detected Time: 10:37  
  Start Date: 24/05/2015   Start Time: 10:28  
  Actual Clear Date: 24/05/2015   Actual Clear Time: 10:46  
     
  Incident Headline: ADSL : ISLE OF LEWIS MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service auto restored at 10:46. Service monitored for stability and no further breaks seen on service. Root cause is under investigation. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01851
 
  Duration: 0 days 00 hours 18 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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