Broadband Incident Report : : MULTIPLE MUX NORTH SCOTLAND : LOSS OF SERVICE : Reference 21901 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21901		Issue :	4
	Detected Date:	27/05/2015		Detected Time:	13:00
	Start Date:	27/05/2015		Start Time:	12:58
	Anticipated Clear Date:	27/05/2015		Anticipated Clear Time:	19:00
	Next Update Date:	27/05/2015		Next Update Time:	16:15
	Incident Headline:	: MULTIPLE MUX NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The root cause is believed to be failed hardware at Culter. A spare has been located on site. Further spares are being ordered. An engineer is en route, ETA 15:00. Technical support and the Vendor have also been engaged to assist. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01330

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.