Broadband Incident Report : : MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE : Reference 21824 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21824		Issue :	FINAL
	Detected Date:	27/05/2015		Detected Time:	04:10
	Start Date:	27/05/2015		Start Time:	04:10
	Actual Clear Date:	27/05/2015		Actual Clear Time:	05:32
	Incident Headline:	: MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Loss of internet services for 381 Broadband customers. Customer service fully restored at 05:32 when the fan tray filter on the SDH mux at Culter was removed, washed and re-installed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01330
	Duration:	0 days 01 hours 22 minutes

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