Broadband Incident Report : : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 22164 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22164		Issue :	4
	Detected Date:	29/05/2015		Detected Time:	00:20
	Start Date:	29/05/2015		Start Time:	00:20
	Anticipated Clear Date:	29/05/2015		Anticipated Clear Time:	04:30
	Next Update Date:	29/05/2015		Next Update Time:	03:30
	Incident Headline:	: MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A card re-seat failed to restore customer services and the first of the ordered spares should arrival onsite at 02:15. An engineer is en route to install the spare card. Estimated time of repair is unknown. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01309 01340 01343 01349 01470 01471 01478 01520 01599 01652 01667 01832 01833 01870 01878 01971 01972 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.