Sunday, January 13, 2008

Broadband Incident Report : : SKYMARKETHG1 ILFORD: COLDSTART : Reference 935 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 935   Issue : 1  
  Detected Date: 13/01/2008   Detected Time: 09:10  
  Start Date: 13/01/2008   Start Time: 09:08  
  Anticipated Clear Date: 13/01/2008   Anticipated Clear Time: 09:09  
     
  Incident Headline: : SKYMARKETHG1 ILFORD: COLDSTART  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a
Reboot of Software
This issue may have been due to
a Data Fault
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/01/2008 09:25

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