Monday, December 29, 2008

Broadband Incident Report : : NC HOMEGATEWAY 4 : INTERMITTENT LOSS OF SERVICE : Reference 31083 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31083   Issue : FINAL  
  Detected Date: 29/12/2008   Detected Time: 22:29  
  Start Date: 29/12/2008   Start Time: 22:27  
  Actual Clear Date: 29/12/2008   Actual Clear Time: 23:35  
     
  Incident Headline: : NC HOMEGATEWAY 4 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Reseat

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 29/12/2008 23:50

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