Broadband Incident Report : : NCHGAR4 . EDINBURGH : LOSS OF SERVICE : Reference 16104 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16104		Issue :	FINAL
	Detected Date:	30/06/2009		Detected Time:	11:02
	Start Date:	30/06/2009		Start Time:	11:02
	Actual Clear Date:	30/06/2009		Actual Clear Time:	12:46
	Incident Headline:	: NCHGAR4 . EDINBURGH : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 30/06/2009 13:21