Broadband Incident Report : : HOMEGATEWAY 44 FOR BT IGNITE SERVICE PROVIDER : LOSS OF SERVICE : Reference 24717 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24717		Issue :	FINAL
	Detected Date:	12/10/2009		Detected Time:	16:17
	Start Date:	12/10/2009		Start Time:	16:17
	Actual Clear Date:	12/10/2009		Actual Clear Time:	19:48
	Incident Headline:	: HOMEGATEWAY 44 FOR BT IGNITE SERVICE PROVIDER : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 12/10/2009 22:57