Broadband Incident Report : : BILSTON MUX 101 : DEGRADED SERVICE : Reference 29310 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29310		Issue :	FINAL
	Detected Date:	30/11/2009		Detected Time:	07:20
	Start Date:	30/11/2009		Start Time:	06:32
	Actual Clear Date:	30/11/2009		Actual Clear Time:	15:38
	Incident Headline:	: BILSTON MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service fully restored at 15.38 after a equipment and software change at Bilston. Service has been closely monitored during the three hour stability period ---------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01902

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/11/2009 18:59