Monday, November 30, 2009

Broadband Incident Report : : BILSTON MUX 101 : DEGRADED SERVICE : Reference 29310 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29310   Issue : FINAL  
  Detected Date: 30/11/2009   Detected Time: 07:20  
  Start Date: 30/11/2009   Start Time: 06:32  
  Actual Clear Date: 30/11/2009   Actual Clear Time: 15:38  
     
  Incident Headline: : BILSTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service fully restored at 15.38 after a equipment and software change at Bilston. Service has been closely monitored during the three hour stability period
---------------------------------- BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01902
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/11/2009 18:59

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