Thursday, December 3, 2009

Broadband Incident Report : : TYWYN GWYNEDD ADSL 101 : LOSS OF SERVICE : Reference 29833 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29833   Issue : FINAL  
  Detected Date: 03/12/2009   Detected Time: 00:36  
  Start Date: 03/12/2009   Start Time: 00:36  
  Actual Clear Date: 03/12/2009   Actual Clear Time: 01:08  
     
  Incident Headline: : TYWYN GWYNEDD ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW
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Connector Reseat
Power Cycle
Reboot Of Application
Reboot of a Card
Software Download


This issue may have been due to



an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01654
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 03/12/2009 06:59

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