Monday, November 30, 2009

Broadband Incident Report : POTTERS BAR AREA MUXES : DEGRADED SERVICE : Reference 29600 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29600   Issue : 1  
  Detected Date: 30/11/2009   Detected Time: 18:15  
  Start Date: 30/11/2009   Start Time: 18:11  
  Anticipated Clear Date: 30/11/2009   Anticipated Clear Time: 20:11  
     
  Incident Headline: POTTERS BAR AREA MUXES : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02030740203114020320402032090203210
02032130203224020323502072090207328
02073720207419020760402076240207625
02076910207692020820102082090208245
02082480208292020834002083410208342
02083470208348020836502083720208374
02083810208442020844402084550208457
02084580208632020873102088150208829
0208883020890502089220208931LLLW0
020890502089220208931
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/11/2009 18:33

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