Broadband Incident Report : : 4 MUX IN NORTH EAST : LOSS OF SERVICE : Reference 4835 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4835		Issue :	1
	Detected Date:	14/02/2010		Detected Time:	13:59
	Start Date:	14/02/2010		Start Time:	13:34
	Anticipated Clear Date:	14/02/2010		Anticipated Clear Time:	13:50
	Incident Headline:	: 4 MUX IN NORTH EAST : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service in Stamfordham, Denton Burn and Wylam.
	Progress Details:	Service has been restored by completing a fibre reseat. This issue may have been due to a Fibre Fault. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01661 019122 019124 019127

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System Time Stamp: 14/02/2010 14:16