Broadband Incident Report : PLUSNET11 HBC NTE2 : LOSS OF RESILIENCE : Reference 4819 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4819		Issue :	FINAL
	Detected Date:	14/02/2010		Detected Time:	04:33
	Start Date:	14/02/2010		Start Time:	03:57
	Actual Clear Date:	15/02/2010		Actual Clear Time:	10:18
	Incident Headline:	PLUSNET11 HBC NTE2 : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 15/02/2010 10:41