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BT Wholesale - Broadband Incident Report | |||||||||||||||||||||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||||||||||||||||||||
BT Incident Reference: | 4880 | Issue : | FINAL | ||||||||||||||||||||||
Detected Date: | 15/02/2010 | Detected Time: | 10:39 | ||||||||||||||||||||||
Start Date: | 15/02/2010 | Start Time: | 10:36 | ||||||||||||||||||||||
Actual Clear Date: | 15/02/2010 | Actual Clear Time: | 11:30 | ||||||||||||||||||||||
Incident Headline: | CANARY WHARF MUX 002 : DEGRADED SERVICE | ||||||||||||||||||||||||
Incident Details: | Some of your Broadband End Users will have experiencied a loss of Broadband Service. | ||||||||||||||||||||||||
Progress Details: | Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused. | ||||||||||||||||||||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
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System Time Stamp: 15/02/2010 12:04
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