Broadband Incident Report : : DERBY ATM NODE 3 : PARTIAL LOSS OF SERVICE : Reference 5070 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5070		Issue :	FINAL
	Detected Date:	17/02/2010		Detected Time:	09:40
	Start Date:	17/02/2010		Start Time:	09:39
	Actual Clear Date:	17/02/2010		Actual Clear Time:	10:15
	Incident Headline:	: DERBY ATM NODE 3 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of a Card This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 17/02/2010 10:42