Broadband Incident Report : : ERX18 READING : PARTIAL LOSS OF SERVICE : Reference 23287 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23287		Issue :	1
	Detected Date:	18/08/2010		Detected Time:	05:40
	Start Date:	18/08/2010		Start Time:	05:38
	Anticipated Clear Date:	18/08/2010		Anticipated Clear Time:	05:58
	Incident Headline:	: ERX18 READING : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a reset of a card. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/08/2010 06:10