Sunday, August 15, 2010

Broadband Incident Report : : HOMEGATEWAY 0 FOR AFFINITI SERVICE PROVIDER : LOSS OF SERVICE : Reference 23029 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23029   Issue : FINAL  
  Detected Date: 14/08/2010   Detected Time: 20:03  
  Start Date: 14/08/2010   Start Time: 20:00  
  Actual Clear Date: 15/08/2010   Actual Clear Time: 17:51  
     
  Incident Headline: : HOMEGATEWAY 0 FOR AFFINITI SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
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Fibre respiced.

This issue may have been due to
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a Fibre Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 15/08/2010 18:21

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