Broadband SERIOUS Incident Report : : 14 MUXES IN ABERYSTWYTH AREA : LOSS OF SERVICE : Reference 33996 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33996		Issue :	FINAL
	Detected Date:	05/12/2010		Detected Time:	17:46
	Start Date:	05/12/2010		Start Time:	17:39
	Actual Clear Date:	05/12/2010		Actual Clear Time:	23:09
	Incident Headline:	: 14 MUXES IN ABERYSTWYTH AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change and reconfiguration. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01239 01348 01407 01570 01646 01834 01970 01974 01570

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System Time Stamp: 05/12/2010 23:40