Broadband Incident Report : : CHESTER NODE 10006 : DEGRADED SERVICE : Reference 9261 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9261		Issue :	1
	Detected Date:	12/03/2014		Detected Time:	21:36
	Start Date:	12/03/2014		Start Time:	21:33
	Anticipated Clear Date:	13/03/2014		Anticipated Clear Time:	01:30
	Next Update Date:	12/03/2014		Next Update Time:	23:00
	Incident Headline:	: CHESTER NODE 10006 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issues at 23:00 or sooner with a significant development.
	Dialling Codes Affected:	01244 01352 01691 01829 01978 01244 01352 01691 01829

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.