Monday, September 29, 2014

Broadband Incident Report : : ALSTON MUX 101 : DEGRADED SERVICE : Reference 36900 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36900   Issue : FINAL  
  Detected Date: 29/09/2014   Detected Time: 09:54  
  Start Date: 29/09/2014   Start Time: 09:54  
  Actual Clear Date: 29/09/2014   Actual Clear Time: 11:35  
     
  Incident Headline: : ALSTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 11:35 following a remote reset. The ordered spare will continue to site as a precaution. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01434
 
  Duration: 0 days 01 hours 41 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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