Broadband Incident Report : : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE : Reference 37728 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37728		Issue :	1
	Detected Date:	03/10/2014		Detected Time:	20:42
	Start Date:	03/10/2014		Start Time:	20:41
	Anticipated Clear Date:	04/10/2014		Anticipated Clear Time:	01:00
	Next Update Date:	03/10/2014		Next Update Time:	23:30
	Incident Headline:	: MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause of this incident has been proved to a card failure at Manchester. Spare hardware ordered from the stores, ETA 23:20. Engineer will be tasked to meet the courier. Remote reset of the card temporarily restored service however it soon failed again. Please note a change in the incident headline. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01226 01244 01248 01253 01254 01257 01260 01274 01282 01352 01362 01388 01407 01422 01432 015126 015128 015142 015167 01535 01539 01584 01606 016122 01625 01630 01663 01691 01697 01706 01721 01744 01824 01889 01924 01952 01974 01981 01989 01995 0282884 0283085 0283088 0289044 0289264 0289753

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.