Broadband Incident Report : : 2 MUXES IN ISLE OF SKYE: LOSS OF SERVICE : Reference 37324 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37324		Issue :	7
	Detected Date:	01/10/2014		Detected Time:	16:40
	Start Date:	01/10/2014		Start Time:	16:36
	Anticipated Clear Date:	02/10/2014		Anticipated Clear Time:	03:00
	Next Update Date:	02/10/2014		Next Update Time:	03:00
	Incident Headline:	: 2 MUXES IN ISLE OF SKYE: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has changed hardware with a donor card but service has not been fully restored. Awaiting further spares which are due at 02.15 and 03.50. Estimated time of repair will depend on spares arrival. An engineer will be tasked to site to complete card changes. Next update will be issued upon service restoration unless there should be a significant development
	Dialling Codes Affected:	01470 01478

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.